Sorry… There aren't any plans that you can move to at this time.

[sheuho]

Hi All

I hope everyone doing well?

I’m currently on a rolling BT Mobile 30GB Family SIM 5G Plan, paying £30.20 per month, which doesn’t yet include the CPI increase in April 2025.

Every time I contact BT customer services about renewal, they only offer EE deals, which I’m not looking to switch to at this time. I understand that BT is migrating many customers to EE, but I’d prefer to stay on BT Mobile.

As of today (03/03/2025), I can see two BT Mobile offers available to me:

•BT Mobile 50GB Family SIM 5G Plan (2 SIMs) – £27.00/month (12-month contract)

•BT Mobile 20GB Family SIM 5G Plan (2 SIMs) – £18.00/month (12-month contract)

I’d like to renew on the 20GB Family SIM 5G Plan for £18/month, but when I try to select it, I get an error message:

"Sorry… There aren't any plans that you can move to at this time."

I've called customer service multiple times, and they keep saying the offer isn't available on their system and that only EE plans are showing for me, which seems odd.

Could anyone clarify whether BT is deliberately blocking me from renewing this plan and pushing migration to EE, or if this is just an error on my account's page?

Thanks in advance for your help.

Best,
 Sheu Ho

[orozz]

If you are trying to renew via My BT I get the same message also.

I guess they are keeping everyone on BT Mobile on 30 day rolling plans so they can boot us off with 30 days notice.

[chrisjp]

It's BT's policy to force as many people on residential contracts as it can to migrate to EE for both broadband and mobile services.
Their telephone agents are incentivised by commission to get as many migrations as they can.
I suspect that's why the customer seervice agents are telling you that only EE plans are showing for you.

[conrad]

BT mobile stopped accepting new customers in October 2023. Existing customers must transfer to EE when starting a new contract. Customers out of contract can remain with BT at the moment on their existing contract but this may change in the future.

Broadband deals are different as I re-contracted, on line using MyBT,  last month with BT for 2 years.

[sheuho]

Thanks for your reply, Yes I'm getting the same treatment, like I say I can Cleary see 2 offers in my accounts page and BT customer services saying its not available. I rather move to another provider rather than EE tbh. I dread calling them up every year to renew my contract and it's the same old story. getting a bit pee'd off.

[sheuho]

Thanks for your reply, yeah My BT broadband during for renewal next year thank god, lets see what happens when I try to renew then. I might just leave BT altogether when my Broadband is out off contract and move my mobile at the same time.

[sheuho]

Yes 30 day rolling contract it is then, I will not be pushed to migrate over to EE, even though they say it's the same as BT if not better. 

[truCido]

Just out of interest. Why are you so against "moving" to EE?

[sheuho]

I just had an awful experience with EE in the past which I will not into why, but I swore to myself that I would never ever go back to EE ever again.