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Alstephe
Beginner

on ‎10-01-2023 13h03

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Message 1 of 2

Unable to Access Account

Currently getting the following message whilst trying to make calls from my mobile - *Not registered on network *.

I've tried several fixes - clean sim, restart, clear cashe etc with no luck so far.

I've been trying to log this as a fault with BT as they supplied the network, SIM and device but I'm unable to access my account even after resetting all my details.

 

Any ideas?

 

Alan

 

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1 REPLY 1
JohnC2
Moderator
Moderator

on ‎10-01-2023 19h37

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Message 2 of 2

Re: Unable to Access Account

Hi @Alstephe, sorry you're having a problem with your BT Mobile service. Please call us on 0330 1234 150 and speak with the Mobile team and they'll be happy to help you get this fixed.

Cheers

John

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