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Message 11 of 17

Re: lack of mobile coverage during power outage

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https://www.vodafone.co.uk/newscentre/press-release/completion-vodafone-three-merger-uk/

 

FYI , not really a merger , more a takeover  and consolidation too place more than a year ago 

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Message 12 of 17

Re: lack of mobile coverage during power outage

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This will read like victim blaming, but the OP must have realised at some point being with BT Mobile well before the power cut, that the phone signal might be iffy or inadequate and problems both receiving and making calls were perhaps inevitable. Unless of course they've purchased a basic mobile phone that just gets switched on/used every now and again.

The OP clearly has little understanding of how mobile phones and signals operate, as evidenced by their belief that they thought keeping their mobile phone charged, it would somehow just work irrespective. As they are now aware, if there's none to little phone signal, it isn't going to work no matter how charged up your phone is.

To anyone else reading this, use the coverage checker in the earlier link and decide if coverage is adequate before commiting to a particular provider. Remember too, that there are a lot of MVNO's out there who piggyback off one of the big four networks. Choose wisely.

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Message 13 of 17

Re: lack of mobile coverage during power outage

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Thanks. I am aware of the coverage checker. But the info sent out pre digitalisation stated that mobiles would work! Enough on that subject!
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Message 14 of 17

Re: lack of mobile coverage during power outage

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@MEG123wrote:
Thanks. I am aware of the coverage checker. But the info sent out pre digitalisation stated that mobiles would work! Enough on that subject!

Are you referring to a mobile phone which you can take any where outside your property and carry about with you or you referring to the Digital Voice system with a cordless phone which is used inside your house and is not taken with you when you leave your home?

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Message 15 of 17

Re: lack of mobile coverage during power outage

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The actual Mobile, we have them with BT/EE, which we take everywhere outside, abroad etc etc.

I think we've exhausted this but thanks.

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Message 16 of 17

Re: lack of mobile coverage during power outage

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On a general point. Does anyone know, are BT providing battery backup  supplies [for the hub - and ONT if needed] for customers that are moved to DV but don’t have a reliable - BT/EE- mobile signal? They did a while back, but wasn’t sure if that was still done.

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Message 17 of 17

Re: lack of mobile coverage during power outage

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You need to be classified as vulnerable customer with no or unreliable mobile signal not necessarily BT/EE



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