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Message 1 of 15

loss of calls and texts

for some strange reason i have lost all calls and texts i cant even call 150 to sort this out i have a iphone 16 

pls help im stressing

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Message 2 of 15

bt online chat

can some one please help i need to get hold of bt customor service as i have lost all calls n texts and i cant find the online chat please tell me its still around

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Message 3 of 15

Re: bt online chat

Not for BT mobile. you have to call them.

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Message 4 of 15

Re: loss of calls and texts

Does it say "Emergency Calls Only" on your screen? If so then you could try removing your SIM card and cleaning the contacts with a clean, lint-free cloth 

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Message 5 of 15

Re: loss of calls and texts

Hi @ladysky Some great advice there from @Les-Gibson 

I'd recommend using our service checker to see if there are any issues that may be affecting your signal at the moment, to access that checker, just click this link here: Network checker

Chris S

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Message 6 of 15

Re: loss of calls and texts

thank you just found out our masts in southampton are totaly down i have been told to report but cant as have no phone or ways of contacting them

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Message 7 of 15

Re: loss of calls and texts

Does your mobile support WiFi Calling?

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Message 8 of 15

please help im stressing

is there anyway i can contact custmor services my service on my mobie has been down for the last few days and im a vaunrable female who need her phone 

please help

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Message 9 of 15

Re: loss of calls and texts

yes but it has gone down

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Message 10 of 15

Re: please help im stressing

if your mobile service is down in your are then there is nothing the forum can do to help.  as suggested in your other post are you not able to use wifi calling which uses your internet wifi and does not rely on mobile signal



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