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no ringing on recipient phone Motorola e20

Hi,  When calling land lines I can't hear the other party's phone ringing. Either they just pickup or just as often the call just drops out. Motorola g6 play has always worked and still does with same SIM card (replaced to see if fault cleared, it didn't). Tried factory reset on new e20, it's running upto date software Android Go. All other tones perfectly audible. Any advice?

 

 

 

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Message 2 of 3

Re: no ringing on recipient phone Motorola e20

Have you tried Motorola.

 

https://motorola-global-en-uk.custhelp.com/app/product_page/faqs/p/30/session/L3RpbWUvMTM2NjMxOTk5OC...



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Message 3 of 3

Re: no ringing on recipient phone Motorola e20

Not yet, thank you for the link
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