replacement sim

[mrtilly]

requested a replacement BT  sim card as it was faulty.  Told can't get a replacement sim as BT stoped selling sims, I explained it was a replacement not a new sim. Told I have to go to EE on a new contract, so I had to do this. Was promised the same deal as I was on,  turned out it was not. I was still in contract with bt  so why did they not replace my faulty sim.

[Alex_H]

Hi @mrtilly,

I am sorry you have had an issue when calling up for a replacement SIM, it is still possible to get a replacement SIM on BT if needed. I see in another reply you have mentioned getting the call listened to, our team should be able to help resolve it for you based on that call.

Alex
 

[chrisjp]

This sounds to me like BT's telephone agents using every call from a customer as an opportunity to migrate them to EE - and pocket the commission for doing so.
If indeed replacement BT SIM cards are available, as the moderator says, then the telephone agent was being "economical with the truth", to put it politely.

[mrtilly]

hi  EE  listened to the call but would not move on the roaming gave me £20 credit. I did not wan't to move to EE but was told I must as I can't get replacement BT sim. About time Bt misleading /lying to customers was stoped.

[mrtilly · Accepted solution]

Hi yes about time BT stoped lying to customers

[mrtilly]

No happy that I was told I can't get replacement sim when in fact I could.

[mrtilly]

spoke to Bt today and the said they will send me Bt sim, and close down th EE one. Back on same contract. We will see how it goes

[mrtilly]

Update no BT sim arrived on contacting BT was told it is now passed the 14 day cooling off period so would charge me to cancel EE sim. BT just tell you anything everyone tells you something different. I have put in a complaint but proberly a waste of time.

[Chris__S]

Hi @mrtilly If you contacted us within the first 14 days, you'd not be locked into a new contract.

The SIM comes out second class, so we advise that it could take a few business days to arrive. If it's been five days now, I'd recommend giving us a call to get an update on the SIM order.

To speak to a BT guide, you'd just need to call 150 from your phone, or 0330 1234 150 from any other device.

You can find a link to our Contact Us page here

Chris S