wifi calling

[EurIng]

Sorry to hear of your difficulties.

I am in an equally barren network area in the New Forest. Mobile network signala are very weak and/or non-existent, hence the need for wi-fi calling.

Also our BT Broadband connection is very fragile and misbehaves with the weather - we still have copper wires on poles!

For the time being the wifi calling is working and I use it all the time, even with the landline doverted to mobile.

In spite of changing settings, re-booting etc I could never get a fix at the time, although it does seem to work at the moment.

I can only think that the combination of poor/unstable broadband  and failures in the mobile network were a cause, but I could never prove it.

I suggest you raise a technical query with both BT and your network provider - get their wizards to investigate!

[Leanne_T]

Hi @JohninCornwall 

I am sorry you're WiFi Calling is disconnecting and hope your neighbour is OK and gotten the help they needed. 

I can see you've tried some troubleshooting already, just to check do any other devices disconnect from the router at the same time? 

Does WiFi Calling remain connected when using other WiFi networks?

Speak soon. 

Leanne.

[JohninCornwall]

Thanks for getting back to me EurIng. I will do as you and Chris suggest but it is always difficult to present such a problem which only occasional. At one time I thought it was when we received notifications from FB that the link was lost, but whatever causes it to drop out there seems no reason for it not to automatically reconnect. If a solution is found I will post in the hope that you and others can also benefit.