<p>From 31 October 2024, BT Cloud has <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">closed</a> and all data will soon be deleted.</p>
Ok, that's good to hear. I'll check our logs to see if there's any networking reason why your previous IP address could struggle to reach our servers compared to the new one.
