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preaney
Beginner
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Message 1 of 6

BT Sport Monthly Pass

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When I try and order a BT Sport Monthly Pass online  all of today  I get...

"Sorry, the service is unavailable We're aware and fixing it now, so the service should be available soon."

BT say I can't order it over the phone.

Is there a work around or is it a case of sit and wait till BT fix what ever internal problem they have with the ordering system?

 

Thanks Phil

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5 REPLIES 5
DarrenDev
BT Sport Expert
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Message 2 of 6

Re: BT Sport Monthly Pass

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2 known issues with the process:

1. Does your address contain both a name (e.g a building name) and a number?

2. Does your email address include a + symbol?

 

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preaney
Beginner
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Message 3 of 6

Re: BT Sport Monthly Pass

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Hi

My email is simply my full name followed by @btinternet.com

the password i am providing meets all the relevant BT checks.

I dont get any further than this initial (email and password )1 of 4 window .

 

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preaney
Beginner
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Message 4 of 6

Re: BT Sport Monthly Pass

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Hi

My email is simply my full name followed by @btinternet.com

the password i am providing meets all the relevant BT checks.

I dont get any further than this initial (email and password )1 of 4 window
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DarrenDev
BT Sport Expert
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Message 5 of 6

Re: BT Sport Monthly Pass

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Ah OK - so you need to create a NEW account.  As a BT ID already exists with the email address you're trying to use, it's failing (with a very unhelpful message).

The simplest way to proceed would be to use a different email address or create a new one.

preaney
Beginner
193 Views
Message 6 of 6

Re: BT Sport Monthly Pass

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Brilliant.
Thanks for your help.
Sorted.
Cheers Phil
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