BT Sport Monthly Pass

[preaney]

When I try and order a BT Sport Monthly Pass online  all of today  I get...

"Sorry, the service is unavailable We're aware and fixing it now, so the service should be available soon."

BT say I can't order it over the phone.

Is there a work around or is it a case of sit and wait till BT fix what ever internal problem they have with the ordering system?

Thanks Phil

[DarrenDev]

2 known issues with the process:

1. Does your address contain both a name (e.g a building name) and a number?

2. Does your email address include a + symbol?

[preaney]

Hi

My email is simply my full name followed by @btinternet.com

the password i am providing meets all the relevant BT checks.

I dont get any further than this initial (email and password )1 of 4 window .

[preaney]

Hi

My email is simply my full name followed by @btinternet.com

the password i am providing meets all the relevant BT checks.

I dont get any further than this initial (email and password )1 of 4 window

[DarrenDev · Accepted solution]

Ah OK - so you need to create a NEW account.  As a BT ID already exists with the email address you're trying to use, it's failing (with a very unhelpful message).

The simplest way to proceed would be to use a different email address or create a new one.

[preaney]

Brilliant.
Thanks for your help.
Sorted.
Cheers Phil