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BT sport app - log in error on Firestick

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Hi - I am unable to log in to the BT sport app on my Amazon Firestick.

When I enter my log in details I get the following error message "sorry there is a problem - please try again - code ID153"

I have already tried changing my password which didn't work. I have uninstalled and reinstalled the BT sport app which didn't work. I have also tried logging into my BT sport account on a 2nd Firestick and received the same error message.

I know my log in credentials are ok as I can log into the BT sport app on my android phone with no problem.

Please help - thanks

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Message 2 of 3

Re: BT sport app - log in error on Firestick

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Could you please also try rebooting your router at the same time?

We're currently investigating an issue that is affecting a small proportion of customers (around 1.5%).  Rebooting your router and device should fix it.

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Message 3 of 3

Re: BT sport app - log in error on Firestick

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Darren you are a legend.

  • Thank you
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