Hi - I am unable to log in to the BT sport app on my Amazon Firestick.
When I enter my log in details I get the following error message "sorry there is a problem - please try again - code ID153"
I have already tried changing my password which didn't work. I have uninstalled and reinstalled the BT sport app which didn't work. I have also tried logging into my BT sport account on a 2nd Firestick and received the same error message.
I know my log in credentials are ok as I can log into the BT sport app on my android phone with no problem.
Please help - thanks
Solved! Go to Solution.
Could you please also try rebooting your router at the same time?
We're currently investigating an issue that is affecting a small proportion of customers (around 1.5%). Rebooting your router and device should fix it.