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cheriekmak
Beginner

on ‎23-09-2021 16h40

1,921 Views
Message 1 of 2

EE BT Sport Ultimate not working on Samsung qe55q60t (ask me to upgrade plan?)

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I have the BT sport ultimate pass (as a smart benefit) through EE and am trying to watch on the Samsung qe55q60t QLED 4K TV BT sport app. I am able to access BT sport ultimate on my phone (iPhone) but not on my TV. The TV BT app is asking me to upgrade my plan?

I see there are a few issues of the BT app with 2019 samsung model TVs - is that the cause or do I need to upgrade my plan?

Thanks a lot

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DarrenDev
Distinguished Guru

on ‎23-09-2021 16h43

1,917 Views
Message 2 of 2

Re: EE BT Sport Ultimate not working on Samsung qe55q60t (ask me to upgrade plan?)

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Confusingly, EE have 2 separate add-ons for BT Sport:
One to add large screen access
One to add Ultimate access
You need the large screen add-on to sign into the app on your TV (and then the Ultimate add-on if you also want to watch Ultimate). Without it, it'll only allow you to watch Ultimate on your phone.