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Rlt1991
Beginner
15,486 Views
Message 1 of 28

PlayStation 5 4K & HDR

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I am using the BT Sport app on my PlayStation 5 and the compatibility checker says that my console and Tv are not able to display 4K or HDR. I was able to do this on my PS4 Pro?

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27 REPLIES 27
DarrenDev
BT Sport Expert
15,478 Views
Message 2 of 28

Re: PlayStation 5 4K & HDR

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We're not quite there with bringing Ultimate to the PS5 yet, but we've been working closely with Sony for a while on this and will make it available ASAP.  For now, the device checker will report that it's not capable (which I understand is very confusing - a strange decision by the product team).

Gerardbrady
Beginner
12,914 Views
Message 3 of 28

Re: PlayStation 5 4K & HDR

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Has this been sorted out yet, I’m currently on now tv package but will move over once 4K is available. 

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DarrenDev
BT Sport Expert
12,832 Views
Message 4 of 28

Re: PlayStation 5 4K & HDR

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Nope - still being worked on.
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JamesMarsh
Beginner
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Message 5 of 28

Re: PlayStation 5 4K & HDR

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Any progress on this in the last 4 months?

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DarrenDev
BT Sport Expert
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Message 6 of 28

Re: PlayStation 5 4K & HDR

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Some progress, but it's not there yet I'm afraid @JamesMarsh 

We're expecting an update from one of our suppliers in September that should get us a step closer.

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Mikedee2409
Beginner
9,178 Views
Message 7 of 28

Re: PlayStation 5 4K & HDR

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Had the same problem. Delete the app and install again. Problem fixed

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JamesMarsh
Beginner
9,136 Views
Message 8 of 28

Re: PlayStation 5 4K & HDR

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Just tried that. No change. Using amazon fire stick instead for now. 

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Mdh1981
Beginner
8,921 Views
Message 9 of 28

Re: PlayStation 5 4K & HDR

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Just tried deleting abs re-installing the bt all running 4K oled. Picture was standard HD still. 

its ridiculous that it’s available via other devices. There isn’t an app on my LG tv to stream it through and I can’t cast it from my iPhone. So I’m paying for ultimate even though I can’t access it through my devices. 

when will this be fixed please?

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DarrenDev
BT Sport Expert
8,913 Views
Message 10 of 28

Re: PlayStation 5 4K & HDR

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No amount of reinstalling is going to fix this - it's not ready yet.

I'll update here when we have an idea of when it'll be ready.

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