Will samsung definitely be contacting me or us it a wait and see scenario ? Only ask as I wanted to watch the moto gp just now and can't! So I need either this issue resolved or to cancel bt sport as I won't obviously pay for a service im not receiving....
Incidentally....if samsung tvs are not playing nice with the bt sport app can you get this on a Sony?
Exact same picture freezing problems have return (as expected).
Hope Samsung and BT reach a resolution for these issues.
If anyone is able to share the fix, if found, would be most grateful
I had 3 calls yesterday from Samsung which was great but each time the phone only rang 3 or 4 times and rang off before I had a chance to answer! I'm at work and not hovering over my phone waiting for a call. When I called back it was just the main customer service number and if course they had no idea what I was going on about!
Please could you feed this back and ask them to call in an evening if they want control of my TV. And also don't hang up until I've answered....
Samsung called the other night and did s reset of the TV. We could not redownload bt sport app as the server was down so that ended the call. Next day I downloaded it and signed back in. Went to the home screen and picked the main live channel showing and it froze after a minute. They called back tonight just took over the TV and I went to the app. There was no live channel on the home screen so went to the channel list and picked the first live channel and fine...second fine...third fine. So samsung ended the call. I then spent half an hour going through all live channels and all ok except Epsn. Espn freezes. They are going to call back Sunday but if its random how are they supposed to find fault. Can I please have your thoughts before Sunday. Thanks.