Simply Brilliant TV is here!

[James-B]

Enjoy the TV you love, without the fuss

Good news for BT Broadband customers, TV on BT Broadband is now BT TV. By bringing TV together with BT Broadband, customers can enjoy a smoother more seamless experience.

While the name is changing, the entertainment you love isn't.

You'll still be able to enjoy great TV, sport and streaming in one place, with access to NOW Entertainment & HBO Max, Netflix, TNT Sports, live TV channels and much more. And because BT TV is built around simple search and seamless access to live TV and streaming, it's easier to find something to watch without hopping between different apps and services.

What's changing?

Most customers will simply notice new BT branding across their TV experience.

This includes:

• your TV home screen
• companion apps and digital touchpoints
• BT branding on new TV hardware
• the light on your existing TV box changing from aqua to blue

Other than that, everything should feel very familiar.

Your package, subscriptions, recordings, bill and the content you enjoy today will stay exactly the same.

Why is EE TV on BT Broadband changing to BT TV?

We're investing in making things simpler. By bringing your TV together with your BT Broadband, you'll enjoy a smoother and more seamless experience.

BT TV brings entertainment, live TV and streaming together in one place, helping you find more of what you love to watch with simple search and seamless access across your services.

What does BT TV include?

BT TV brings together entertainment, streaming and live sport in one place.

Depending on your package, you can enjoy:

• NOW Entertainment & HBO Max, watch award-winning Sky Originals, exclusive US shows, and every series from HBO Max
• NOW Entertainment gives you access to unmissable Sky Originals, exclusive US shows, and the biggest returning hit series from HBO
• Netflix
• All Sky Sports channels through NOW Sports
• TNT Sports
• All Sky Cinema channels through NOW Cinema
• Apple TV free for 3 months

• Disney+, Paramount+, Amazon Prime Video, YouTube, and many more (separate subscription required)

Most BT TV packages come with a recordable BT TV Box Pro.

Common questions

• Do I need to do anything?

The changes will happen automatically. To make sure your TV box receives all updates, we recommend leaving it plugged in and on standby overnight.

• What happens to the EE TV mobile app?

From 15^th October, simply open the EE TV app and follow the instructions to download the BT TV app.

Please keep the EE TV app installed until your move is complete. We'll let you know in the BT TV app when everything has transferred successfully and it's safe to delete the EE TV app.

• Will my recordings disappear?

No. Existing recordings and content subscriptions won't be affected by the move to BT TV.

• Will my bill change?

No. Your billing, package, subscriptions and pricing won't change.

Keep checking back here in the BT Community to see what others are talking about or head over to bt.com/tv-launch to learn even more.

[BhfpkiiL1]

 Be more impressed if they  could show Now tv in UHD

Oh I forgot it's coming soon

[Brucemeister5]

According to what I’ve been told direct NOW customers who sign up for the new football only channels package don’t get UHD either. So the grass isn’t always greener on the other side kiddo.

[barnpiece]

I love the way they took the original BT TV and re-labelled it EE TV - it was made out to be a wonderful NEW experience.

They have now taken the EE TV and re-labelled it back to BT TV - and it is wonderful and NEW again!

Richard

[zulu17]

@Brucemeister5  currently NOW say

With Ultra Boost, you can also enjoy selected shows and movies in UHD HDR (on supported devices). With an All Sky Sports Membership (or Day Membership) and Ultra Boost, you get access to 4 live UHD sports channels (Sky Sports Main Event & Sky Sports F1, plus 2 ad-hoc channels, Sky Sports UHD 1 & 2). Multi-Sport Members get one UHD channel (Sky Sports F1). No UHD channels are included with Football Membership.

[Takahashi]

It's the reason that I didn't renew my contract for Sky Sports via BT. As stated above the Now app gives you 4K HDR (with ultra boost) for live football and F1. Also, now paying £17.99 per month instead of £32.99. So, better picture quality and £15 per month less. There's more; I'm no longer in a two year contract. No brainer really.

Next year I'll be parting company with BT Sport so internet contract only from then. Big shout out to BT for changing the colour on BT tv home screen and box. Been waiting for this upgrade for ages.

Brilliant! 

[Anon21]

It’s not brilliant for me! Our TV reception is terrible so all our channels are via the internet. Since the change we can’t get BBC1 or ITV but can get BBC2 and ITV2 and the rest for a short  while until we get a message telling us that there’s a problem with our broadband connection. There isn’t! We can watch via the apps. We’ve tried resetting as per the instructions and still nothing. I can’t even try to retune via the aerial because the retune option is not available in settings. 

[Brucemeister5]

@Anon21 That sounds entirely unrelated to the changeover. Your channels are all being delivered by multicast on your setup. I would suggest that you call the helpdesk and report that you cannot receive your channels and it may need a specialist team to investigate what may well be a complex problem.