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Awful voice
Why on earth do we have to have the ghastly American voice telling us that 'all lines are temporarily busy. Please try again later'? It's so awful I just want to cancel my phone line.

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Re: Awful voice
Hi @S2pikelet.
Thanks for coming here.
I'm sorry to hear you have not been able to connect with an agent.
Are you currently abroad?
What number are you calling?
Katie
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Re: Awful voice
Hallo Kate,
No I'm not abroad. I'm in the UK. But I can't remember the number I was calling. However, I often hear that American voice and (a) why does it have to be American (BT stands for British Telecom!) and (b) why does it have to be such an awful one?
Robin

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Re: Awful voice
If you could please provide the number you called I'd love to get this looked into @S2pikelet.
Katie
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Re: Awful voice
Sorry Katie, but I just can't remember. I answered a call but was too late, so looked to see what number had called me, rang it, and was told by this American voice. I've tried to look at past calls but they've gone.

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Re: Awful voice
Thanks for checking @S2pikelet, if you come across this please let me know 🙂
Katie
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Re: Awful voice
OK!

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Re: Awful voice
What a waste of time. You do not know who called you and you returned the call!
Check your phone bill. You have most likely been scammed into calling a premium rate number!
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Re: Awful voice
OK, OK. A list of past callers is available on my phone. Often I miss the actual call, so ring the caller back. This normally works, but this time the line was engaged and I was told so by the American.

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Re: Awful voice
And you still do not know who it was but you are happy to complain to BT.
Did you check your phone bill?