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Message 11 of 13

Re: BT Shop / EE Store website down / being killed off?

OK, back to it's bad behaviour today. 
Looks like an (intermittent???) routine problem.

Ping to store.ee.co.uk: "Request timed out".
(Ping to www.ee.co.uk - no problem) 

Tracert to store.ee.co.uk gives this: 

Tracing route to store.ee.co.uk [62.172.48.1]
over a maximum of 30 hops:

1      1 ms       1 ms       1 ms      dsldevice.lan [192.168.1.254]
2       7 ms      6 ms       7 ms      172.16.12.249
3        *             *              *             Request timed out.
4      10 ms   11 ms   10 ms    140.hiper04.sheff.dial.plus.net.uk [195.166.143.140]
5       12 ms   11 ms   11 ms    gre1.colindale.ukcore.bt.net [194.74.65.225]
6        *             *             *              Request timed out.
7        *             *             *              Request timed out.
8        *             *             *              Request timed out.
(etc)

 

231 Views
Message 12 of 13

Re: BT Shop / EE Store website down / being killed off?

Here's more interesting information...
I can't access via Broadband (note - no problems with other sites). 
I CAN access using mobile data. 

Definately a routing problem. PlusNet broadband. 

208 Views
Message 13 of 13

Re: BT Shop / EE Store website down / being killed off?

According to the Downdetector website (Which I guess is only as accurate as the number of those who use it), PlusNet has had a total of 26 reports of downtime today at around 1pm.

It seems you're not alone in having issues with it lately!