BT cloud pop up

[RSH]

I have a pop up inviting me to install BT cloud, despite it having closed and having previously transfered all the data to icloud. 

I cant delete it.

It looks authentic but I haven't clicked on it. Is it a scam?

[Michael_D]

Hi @RSH 

Welcome to the community.

Thanks for letting us know about this.

Whereabouts are you seeing the pop up to install BT cloud? Is it on a webpage or coming up on your device?

Michael

[RSH]

Thank you Michael

It appears in the centre of my screen saver but goes away when I look at a website, emails or anything else

It’s been about a week. 
on the window I could click on “need help” or “sign in”  I haven’t done either

Richard

[Katie_B]

Hi @RSH. 

Thanks for getting back to us. 

Are you using your mobile phone when seeing these pop ups?

Katie

[RSH]

No. Actually it has never appeared on my mobile phone or ipad - only on my apple PC.

[Katie_B]

Have you tried deleting cache and cookies @RSH?

Katie

[RSH]

Thank you Katie,

I'll try and let you know what happens.

Richard