Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
andy_mu
Aspiring Contributor

on ‎16-06-2026 13h41 - last edited on ‎16-06-2026 14h53 by Moderator

203 Views
Message 1 of 3

Can’t change password after by sops access to mail

Go to solution
  • I’m finding it impossible to to change my password after bt freezes account as suspicious activity suspected. Bt message tells me I need to reactivate account but when I try this it wants to send a validation code to my email which I can’t access????? Any advice appreciated on ******

[Mod edit - removed email address. Please do not post personal details in the community]

0 Ratings
Reply
2 REPLIES 2
gg30340
Distinguished Sage
Distinguished Sage

on ‎16-06-2026 14h07

188 Views
Message 2 of 3

Re: Can’t change password after by sops access to mail

Go to solution

You need to remove your email address. This is a public forum and you could end up with a load of spam.

Anybody that can help will reply by posting a message on this thread.

0 Ratings
Reply
gg30340
Distinguished Sage
Distinguished Sage

‎16-06-2026 15h16 - edited ‎16-06-2026 15h17

142 Views
Message 3 of 3

Re: Can’t change password after by sops access to mail

Go to solution

Are you able to access your MyBT? 

If you are you need to go to "Your Details" then "Personal Details" and go to "Contact Details where it states "This is the email address and mobile number we will use to send recovery details to if something goes wrong. The email address used must be different to your BT ID username".  Make sure you use a non BT email address.

If you can not get into your MyBT you will need to contact BT 0330.1234.150 and ask them to reset your password.

 

Reply