Error message: (6-1-3-1) ID (69FE539D01C2B6F4)

[AlisonS63]

I’m struggling to open or send an email while abroad (Central Asia) on hotel WiFi. It’s worked for 5 days and now access has suddenly stopped at a new hotel. I don’t use VPN.

Any suggestions on what to do next please?

Thanks.

Full error message: 

“Sorry your email could not be delivered due to content policy reasons. Please check your message content for URLs, content and

subject matter that could be construed as Malware, Spam or Phishing before retrying. (6-1-3-1) ID (69FE539D01C2B6F4)”

[gg30340]

It is most likely that the hotel you are using has its IP address on a black list and as such BT are stopping it getting through.

You could try a different wifi network.

Are you using a web browser or an email client or email app?

If you are using a mobile phone have you tried using it on the mobile phone network rather than the hotel wifi?

[AlisonS63]

I’ve tried the BT email app,  email client and web mail, only web mail works, but when I try to send an email from the web mail, that message appears.

The travel data I bought doesn’t function and all I want to do is email the provider, but BT is preventing that.

I will see what happens on my next hotel stop. Uzbekistan has plenty 5G data in the cities but on a tour so can’t spend masses of time in this.

Thanks for input.