how do I send a commendation for a member of staff that really helped me?!
If you have had a text survey respond with top marks and comments. Failing that you could call up and ask to speak to a manager to pass on your feedback
Hi @Daisy123
Welcome to the community.
It is great to hear you have had such fantastic service.
As @Manatarms84 mentioned, if you have had a text survey through, that will be about the person you spoke to, and they'll see the score and comments.
If you didn't get one, pop me over a private message and I'll take some details to try and track them down.
Michael