Thank you for the reply ref different options for complaints.
the problem many people are having seems similar to mine,in that you never get to speak to same person twice,you have to,as I did last week when trying to cancel a direct debit “mistakenly” set up by EE for a cancelled contract,is that you end up being passed along to different departments(in case of cancelling direct debit from EE,was 3 different people and still took an evening and next day).was assured that it’s now void but will not believe it until next months payment date via BT.
I'm now at stage where I do not trust,believe or expect BT/EE to actually do what they say they are/will do.whole process is chaotic with differing opinions on who/what they can do with customer problems.
they seem too focused on sales rather than providing reliable service.my original complaint,raised at the beginning of my “upgrade” due to opinions on what was offered,then actually delivered,was apparently investigated then resolved by bt/ee without advising me of the outcome as I discovered by asking customer services what was discovered.
was told it would be re-opened due to this,and ,still waiting for a reply.i’m disapointingly proving to myself that either bt is not interested,deliberately ignoring or incapable of dealing with its own systems failures.may be due to bt/ee integration,poor staff training,or my own best bet,senior management indifference with what used to be called “ostrich syndrome”(stick your head in the sand till it all blows over).
anyway,seem stuck with a “company” that no longer values good service,value for money and more importantly,being trustworthy in any form.
my only saving grace is that due to my social circle,I have managed give an incite to several friends as to what to expect from this company.
