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Message 11 of 14

Re: Compliment a member of staff

Hey there @katiepatterson123.

Thanks so much for taking the time to share this, and I really hope your little one is doing well since this incident too!

I absolutely want to see if we can get this passed on for you, so I'm going to go ahead and send you a private message so we can grab a few more details.

Peter

383 Views
Message 12 of 14

Re: Compliment a member of staff

Hello BT - I wanted to give feedback on the excellent service my friend and I received from one of your employees today. His name is Louis ****. I’ve never written a review for a customer service agent before but Louis went absolutely out of his way to help my friend and so I wanted to take some time to say thank you. My friend is a vulnerable person in a very difficult living situation at home, and there were certain issues with her BT line and upcoming engineering works that were causing her a lot of distress and worry. Louis took my call and went completely out of his way to make sure that my friend could call back and get hold of him directly so that he could help her. He spent an hour on the phone with her - he was empathetic and kind, and in the end managed to find a solution for her situation. Louis is full of integrity and kindness, as well as someone who clearly has great problem solving skills. I cannot tell you what a difference he made to my friend and to me. I hope that exceptional BT staff are rewarded for their efforts by the company, as Louis is certainly deserving of such recognition and reward. If I were running BT, I would be doing everything possible to keep him working here. Thank you again.
Sonia   

363 Views
Message 13 of 14

Re: Compliment a member of staff

Good morning @SoniaCL

Thanks so much for coming here and providing this feedback for the service both you and your friend have received. 

It sounds like Louis is a great person and I would love to pass this feedback on to Louis and his manager. 

As you have been able to provide the agents full name I can absolutely do this. 

Katie

354 Views
Message 14 of 14

Re: Compliment a member of staff

Thank you @Katie_B - that would be much appreciated.

All the best,

Sonia