Compliment a member of staff

[Wefster]

How do I escalate a compliment up the BT food chain? I would love for a member of staff that I spoke to this afternoon to get the recognition she so thoroughly deserves. Not only did she fight to get a first-time resolution for me, but she is one of the nicest, most genuine humans - she made my heart smile. Coming from a customer service department/call centre background, staff like this our pure platinum.

[Keith_Beddoe]

@Wefster 

A moderator will post here, offering help with this.

[Wefster]

Thanks Keith ☺️

[RobbieMac]

Hi @Wefster

Thank you for your post and your feedback.

I am really pleased to read your comments.  Blown away in fact by what you've said.  I'll happily send the feedback through to my colleagues team leader to make sure they're recognised for a job well done.

Here is the link to >> My profile << Click on it and on the top right hand corner you'll see an envelope to message me, privately.  Please send over your home number to me and I'll send your feedback over.  I'll respond to confirm once I've done that.

Thanks again,

Robbie

[RobbieMac]

Hi @Wefster

I'm just popping back on to let you know that I have sent you comments to both Michaela and her team leader to make sure she gets the recognition she quite rightly deserves!

Have a nice weekend 🙂

Robbie

[Wefster]

I really appreciate the time you've taken to highlight Michaela's exceptional service - thanks Robbie 😊

Have a lovely weekend too!

Emma