EE Contract

[steve56uk]

My contract was transferred from BT to EE without my authorisation ive never signed a contract with EE but ive checked my contract because my BT contract would have finished and my EE contract says i have 10 months left how can this be correct if ive never signed a contract with them 

[zulu17]

Hi @steve56uk  which service(s) have moved .... ie mobile , broadband , TV ?

[steve56uk]

My home Broadband 

[iniltous]

No one signs a new contract, if it’s on line ,

if you say you should be out of contract with BT but are instead inside a minimum term with EE that has 10 month remaining, presumably your assertion is that for the last 14 months have been ‘happy’ to be outside a minimum term with BT , paying an increased price for that flexibility of not being ‘in contract’ and it’s only now you understand that not to be the case .

…..did your  price increase 14 months ago to reflect this outside of contract status ?  , why were you happy to be out of contract for so long paying more than necessary ? , you were sent reminders that your minimum term was expiring, did you respond, or even preemptively call to ask what kind of renewal was on offer , even if your recollection was you never accepted any offer ?

It seems most likely that when you were approaching the end of your BT minimum term 14 -15 months ago you took an EE offer (this was the prevailing offer , to move BT customers to EE , the EE offer ‘better’ than the one available if staying with BT ) , or you enquired about renewal , decided against it so didn’t accept and did nothing for 14 months until now, either way documents would have been sent (emailed)

 I’d check your emails from that period if you still have them , but if you think ‘I never signed anything ergo no contract was accepted’ , even if emails were received, you are misinformed, if you received contractual documents that you failed to respond to (in other words call them to say  I didn’t accept this , please  cancel it’ ) then you are legitimately within a minimum term with EE 

[steve56uk]

As I said I have never signed a contract with EE I was paying the same amount with EE as I was with BT  I have never had any offers from EE 

[iniltous]

The point is you don’t sign anything , there is no signature required.

If you were paying the same with EE as you were with BT , that in itself suggests a renewal with EE as otherwise the price would have increased virtue of being outside a minimum term , don’t renew , the price goes up , it doesn’t stay the same, TBH , if EE matched the price you were paying BT not the price BT were now asking , that’s indicative of acceptance of an EE offer .

If your bills said EE why wait 14 months to enquire ? 

[steve56uk]

That  cannot be legal i was paying £54  with  bt  im one of those people if im getting a decent service i never change.  I got a offer from You fibre that was to good to refuse that's whe I looked at changing 

[iniltous]

It’s not legal if you never did anything at all , you made no enquiry , didn’t respond to the renewal offers in any way and simply contentedly moved to a more expensive but outside minimum term rolling 30 day notice  BT contract when advised that the minimum term was about to expire with the associated price increase.

 Thats  what’s at issue here  ….BT did sent out a reminder that you were approaching the end of your minimum term , that’s a requirement on them , your price if you did nothing would have  gone up , not the annual increase that happens too , but immediately after your term expired, usually  it’s £5 but potentially it’s more , depends on what you agreed at the start of the BT term you suggest the price never went up , if it didn’t why not ?

We need to accept that you ignored the BT reminder and did nothing , presumably happy to be paying  more than necessary, your price didn’t increase but  you didn’t wonder why , EE started billing you , but you didn’t enquire why , and after 14 months You Fibre knock on your door and you want to join them and you are ‘shocked’ to discover you are inside a minimum term,sceptics may say that’s pretty convenient to now state that EE somehow ‘illegally’ took over your service , hence the questions asked about what happened 14 months ago , what is not really credible is that you didn’t even enquire back then , you said to yourself 14 months ago , I’m happy paying more than I need to , so will allow my more expensive out of contract terms to continue, and not even make enquiries about taking a new deal ….TBH that doesn’t seem likely.

Do you have emails from EE or BT from this period ?

If your claim is I did enquire, nothing was accepted , but I was moved to EE without consent , but and didn't understand this was  a re-contracting event ,  that stretches credibility. 

If you call , presumably EE can ‘prove’ they sent out a contractual offer that you never challenged or cancelled within the cooling off period, either way the EE forum seems a more suitable place to post .

[steve56uk]

I recieved a email from BT saying i was being moved over to EE nothing else. I simply thought BT must be stopping doing broadband in my area  so excepted it. Why would I lie on a forum that gives advice out  and say I never signed a contract when in fact I had .Your insinuation that I'm lying is absurd

[chrisjp]

I must say, iniltous does seem to be making quite a few assumptions here!