EXEC COMPLAINTS

[FEDUP2016]

Having experienced a series of repeated  mistakes and failures by BT I wish to escalate these matters to Executive Complaints, the last call handler was not able/willing to do so.  

I do not appreciate in the first instance of a BT contractor telling me out of the blue  that ' I had to switch contracts or lose my discount'.  Multiple billing failures, leaving me out of pocket. Open Reach failing to complete tasks.   In fact over the last 4 months, the process of switching from copper to fibre contracts has been the worst commercial & technical process that I can remember, at all times BT gaming the situation to their advantage, whilst always expecting my savings to carry the burden and wasting my time.

Now I can be as robust as that BT Contractor and I most certainly will be.

[Linzi_H · Accepted solution]

Hi @FEDUP2016 

I've sent across a Private Message so I can help further.

Linzi 

[FEDUP2016]

Hi  Linzi

Thank you.  I have replied with a synopsis of 4 months of hassle and poor process for the BT Exec Committee to consider.   

Further to the above note, I have just been notified of action following my complaint to BT this morning, but kindly note I am escalating the whole four months to  BT Exec Committee and further as necessary.

Thank you    N

[Nigly]

Hi.

Please continue to post your ongoing situation. I am still  in considerable financial loss and tried escalation to CEO level with no attemp to respond. I have now left BT and have a hugely improved service elsewhere at half the price. The only issue was delays with BT Openreach. A small price to pay. 

[FEDUP2016]

Hi  Linzi

Thank you for sensing the need to act  expeditiously yesterday.   The constructive conversation with Exec complaints has taken place.

I earnestly hope that Allison Kirby & BT Exec Committee can use my factual detailed contract renewal experience for the benefit of both her customers and to reduce the cost of doing business with us. 

Thank you to the BT call handlers for their politeness in dealing with matters over the last four months.

Thank you    N

[Linzi_H]

Thank you for coming back to let me know the team has already been in touch @FEDUP2016. I'm really pleased to hear the conversation has gone well. 

Take care,
Linzi