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westonflyer
Beginner

on ‎16-06-2026 16h52

125 Views
Message 1 of 2

Error message when using Manage email - Import an email address on BT.com desktop site.

Hi, I keep receiving a red Alert error, "Sorry, something has gone wrong. It's not you. It's with us" message when entering the Manage email, Import an email address function. It's been like this for days. Is it going to be fixed?

As I need to move three family members' BT email addresses to my account. 2026-06-16.png

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1 REPLY 1
gg30340
Distinguished Sage
Distinguished Sage

on ‎16-06-2026 18h25

63 Views
Message 2 of 2

Re: Error message when using Manage email - Import an email address on BT.com desktop site.

The message you are getting is a generic message when ever a BT web page is not working correctly so I doubt BT will be doing anything unless the problem gets reported to them. 

You should call BT 0330.1234.150 and report the problem.

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