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Surfncanoe
Aspiring Contributor

on ‎22-08-2026 20h11

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Message 1 of 2

New iPad. Keep getting an account error for one of the emails

I have just got a new iPad. Emails worked ok on my old iPad, but I keep getting an account error message for one of the email accounts I have. I have tried all sorts. 
reentering password

deleting account and readding email.

turning iPad on and off.

checking settings.

this might work for 10 minutes then same issue again.

i am wondering it it but stopping the iPad from downloading all my old and new emails.

it is really being problematic.

help please.

 

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gg30340
Distinguished Sage
Distinguished Sage

on ‎23-08-2026 11h08

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Message 2 of 2

Re: New iPad. Keep getting an account error for one of the emails

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account or did you migrate to EE Broadband?

If none of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or email apps.

See link

https://www.bt.com/help/email/bt-email-products

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