1,247 Views
Message 11 of 19

Re: Noise transmission

That’s an ONT , and they don’t make any noise , there is nothing inside to make a noise , obviously if there were a fault , a solid state device breaking down , like a resistor, capacitor, ( that type of thing ) it could potentially make a noise but it likely would also smell of burning , and not actually work for long before failing.

TBH, considering the somewhat overloaded extension lead with the ONT power adapter and other devices connected, that’s a more likely source of any ‘ electrical ’ noise , you probably should start with a ‘clean’ power supply to the ONT adapter ( disconnecting everything else ) to see if that helps , also it’s can’t possibly be you can also ‘hear’ your neighbours ONT on the other side of a house wall , that’s also accepting the incredibly unlikely possibility that both your and your neighbours ONT are making a noise in the first place .

As stated previously, if the ‘noise’ is external and its wind noise as air passes over the cable , not much can be done about that , although the cable attaches quite close to the gutter, it may ‘drum’ on the gutter , but that would be if it moves around significantly in high winds , and you say the noise is not weather dependent 

1,237 Views
Message 12 of 19

Re: Noise transmission

It’s 10.45am. All plugs are as shown in the picture. No noise from plugs, sockets or white box. 
No intermittent base hum and it’s a windy day BUT it is AM.

1,235 Views
Message 13 of 19

Re: Noise transmission

There is no difference in the ONT operation during the daytime or night time, although small noises may seem louder at nighttime, they aren’t louder at all .
308 Views
Message 14 of 19

Re: Noise transmission

Did this get resolved? I’ve been having a similar issue and it is driving us mad. Our internet provider don’t believe us when we have explained it to them.

276 Views
Message 15 of 19

Re: Noise transmission

Hi there @Tomsed.

Welcome to the BT Community 😊

These forums are primarily for support with BT Consumer products, so if you're with a different provider then it's always best flagging issues with them. 

Whilst they're part of the wider BT Group, it's Openreach that oversee the installation and maintenance of the wider infrastructure for your broadband, and they operate independently from us here in BT Consumer.

They may not be able to hep unless there's specific damage or evidence of potential hazards, but you can find more information on the support they have available here:

Help & Support | Openreach

Peter

234 Views
Message 16 of 19

Re: Noise transmission

Hi Tomsed, good to hear from you. No, it’s not resolved. Trying to cover all bases, I got in touch with SP energy Networks. We have a very small “substation “ near our house. I’ve lived here for 35 years and it only emits a gentle noise, not like the intermittent “hum” I hear overnight. Anyway, they came out to check it and found nothing wrong. They suggested I get in touch with the council who have a street lighting box on their sub station wall. Before I got round to it workmen had been seen opening the box( I was away). We have LED streetlights.For a few weeks it seemed to improve but then returned. I don’t hear it when I’m staying elsewhere.  If you find a solution, please let me know.

218 Views
Message 17 of 19

Re: Noise transmission

Hi, thanks for your reply. It sounds like the exact same issue I’ve been having. We’ve also had the electricity board out and the highways team to check lighting around us. I also don’t hear the noise when I work away and sleep with no issues so I know I’m not going crazy as everyone thinks! I’ll update you if I find a solution

95 Views
Message 18 of 19

Re: Noise transmission

Hi I have exactly the same issue with a pole put outside my house that was put up a year ago. Its a wooden pole with fiber and approx 6 wires coming from it. It makes a high pitched hum noise that modulates up and down. It is there all the time come wind or still days. It almost sounds like a motor running. I am a qualified electrical engineer with over 40 years experience , I can tell you now I have done exactly the same Isolated all the house power gas and water, Noise still there. I walked round outside in the night when it is quietest and discovered it was coming from the pole. As I pressed my ear to it the sound was clearly audible. I can explain it like a tuning fork tap it you wont hear it until you put it on a table top then the sound is amplified. it rings day and night throughout our house it drives us crazy at night. we are going to record the sound and try to send this along with a complaint letter to Openreach first to see what comes of that not very hopeful to be honest.     

54 Views
Message 19 of 19

Re: Noise transmission

Hi thanks for replying. As you say the problem sounds the same as mine and others. It seems to me that these boxes should not be placed near to people’s houses or they should be altered so that there is no noise disturbance. 
As far as I’m aware Open Reach aren’t very “ reachable “. It’s great that you have engineering expertise, good luck.