You appear to be complaining about shoddy workmanship that needs Openreach’s insurers involvement which is odd , shoddy workmanship is usually rectified by Openreach re doing whatever offended you , it’s hard to think of something an installer could do that warrants the insurance getting involved that’s ‘shoddy’ , unless they hit a water pipe for example and caused water damage, perhaps you call that shoddy, rather than accidental , yet you are advising the ‘motor’ insurance part of Openreach insurers, that may explain why no reply , if the insurance arm that normally receive information about damaged cars in traffic accidents and you (for example) sent in photos of a damaged wall or damaged carpets (or whatever ).
Either way , it’s not really BT’s problem, the damage reporting process is the same as if it were Sky or Vodafone as your provider , OR don’t have multiple versions of reporting damage depending on who your supplier is , it’s one of the times you deal directly with OR , calling BT will just get a ‘sorry , contact Openreach’ BT do not get involved with this , you obviously have already been on the OR website , if the response is tardy (taking into account your apparent failure to use the appropriate email address ) , that’s not a BT problem , contact OR higher ups if the response so far is not satisfactory.
