Replacement telegraph pole

[Lowerchute]

My Neighbours and ourselves have moved to our new properties back in December 2021. My neighbours had the BT engineer out on 18th December ready to connect the cables and have been informed the pole is condemned. Meanwhile we are having our connected on 27th January2022 by the BT engineer on the same pole. However our neighbours are having a terrible time and poorly communicate by Openreach and still waiting for a replacement pole which have been changed three times.  It is extremely important to have it connect as there no mobile signal or any other form of communication where we are living. Open reach seems to be making unnecessarily difficult to sort out one condemned telegraph pole. Please can you help.

[Keith_Beddoe]

@Lowerchute 

This is just a BT Retail customer to customer help forum.

All you can do is for you and your neighbours to complaint to their individual providers, and ask them to complain to Openreach.

This forum has no connection with Openreach, who provide and maintain the external network. They do not work for BT.

[Lowerchute]

Our neighbours and ourselves are both BT customers and BT providers had made a complaint and Openreach would not respond which we are all stuck and not getting anywhere.  This have been going on for over a month.

[Keith_Beddoe]

@Lowerchute 

If it passes the activation date, then you can claim compensation.