Welcome to the Community and thanks for your post!
I'm sorry that your services have developed a fault and for the time this is taking to get sorted out. I can understand the frustration with the fix date being pushed back and for the problems trying to speak with my colleagues to get an update.
We can pick this up and find out what's causing the hold up. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages