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LM27
Beginner

on ‎01-03-2025 12h57

267 Views
Message 1 of 4

fault in area no broadband and mobile for 3 days with no updates from BT on when it will be resolved

I have been without BT broadband and EE mobile for 3 days due to a 'fault in the area'

So no access to mobile or internet

BT BOT says will respond within 30 mins and never has 

How do I get an update on when this will be resolved?

 

 

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3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage

on ‎01-03-2025 13h09

259 Views
Message 2 of 4

Re: fault in area no broadband and mobile for 3 days with no updates from BT on when it will be reso

go to 'help' at top of forum page then either track fault or check service in your area



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LM27
Beginner

on ‎01-03-2025 13h20

250 Views
Message 3 of 4

Re: fault in area no broadband and mobile for 3 days with no updates from BT on when it will be reso

I have done that. Check service in your area responds with:

No known issues in your area

 

Track fault responds with:

There are no faults to display for this account.

 

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Peter_W
Moderator
Moderator

on ‎02-03-2025 8h14

164 Views
Message 4 of 4

Re: fault in area no broadband and mobile for 3 days with no updates from BT on when it will be reso

Good morning @LM27, welcome to the BT Community!

If you haven't already, then I'd definitely recommend checking out all of the steps on our troubleshooting page to try and get this sorted. 

If you continue to struggle, please reach out to our technical support team, and they'll be able to help you investigate these issues further.

Peter

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