live chat message button not working anymore

[crutch1234]

hello i am using Microsoft Edge internet Brower windows 11 when i try and use live chat on the website the message button does not work any more it was fine before but the message box doesn't pop up anymore any ideas? thanks  

[imjolly]

Have you tried clearing cache and cookies ensuring you select all time

Have you tried using a different browser

[Chris__S]

Hi @crutch1234 

I'm sorry to hear that you're having trouble accessing our online chat.

I've just tried to access it there and had no problem.

Could you try using this link please Fix broadband | BT Help

Could you tell us a bit about what you need help with? we may be able to help you here in the BT Community.

Chris S

[crutch1234]

hello the test didn't solve my issue it worked perfectly fine before the button just don't do any thing when i click it the one thing i do need it a much longer red Ethernet cable as its not long enough but still not resolved my issue thanks 

[crutch1234]

yes but no joy thanks

[Christopher_G · Accepted solution]

Hi @crutch1234 

Could you try accessing the chat link on a different device or browser please? I've tested through Microsoft Edge and the 'message us' option is working OK.

If it still isn't working for you, I recommend speaking with our Customer Support team through an alternative method.

Chris