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Gooseycliff
Beginner

on ‎10-08-2023 12h32

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Message 1 of 2

2 accounts, causing issues

I have 2 accounts listed to the same email address on MyBT. 

Only 1 is active. (My new one)  How can I remove the inactive one so that I can see the details and make any changes on my active account and claim my rewards as content partner section is not visible in my new account.

thanks

 

 

 

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JohnC2
Moderator-Retired

on ‎10-08-2023 14h23

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Message 2 of 2

Re: 2 accounts, causing issues

Hi @Gooseycliff, welcome to the forum and thanks for posting. 

The quickest way of fixing this is to set up another BTID with an email address that has not been used as a BTID before and it will work ok.  If you don't have another email address post back and let me know. 

Cheers

John

 

 

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