We have two separate BT landline numbers each with broadband (Fibre with BT Halo 1). These come to me every month on two separate bills/two separate accounts and both relate to this one house. BT used to charge about the same each month for each account/bill, but a year or so ago one was suddenly about £20 extra a month. I want to know why.
I have both bills open in front of me at the moment and one says:-
Broadband and calls 67.37 a month, voicemail £4.03 a month and (for this month ) £5.33 for calls - total £76.73
The other has broadband and calls £69.65 month and line rental £23.05 a month total £92.70 (no calls were made on this line this month).
Both are for broadband and landline accounts and both have call minder which we do use on each line.
So I can see both have a very similar charge for broadband £67 / £69 which is not a problem, but why does one have the extra £23.05 a month for a landline and the other (which also has a landline on it) is about £22 a month cheaper?
I logged into my accounts today to see what they were called and both are called "Fibre with BT Halo 1."
I have been with BT in this house for about 25 years so there was no recent switch of company or accounts as far as I am aware that would mean one line was under a contract and the other out of a contract period. It just seems a bit puzzling.
Obviously if I could get both much cheaper that would be good too - a kind of loyalty discount for having the two lines/accounts/bills and for being al oyal customer since in fact 1983. I will not hold my breath for the latter.....
