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Message 1 of 5

4g modem

How can I  check if BT has received the 4g router I sent back several weeks ago

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Message 2 of 5

Re: 4g modem

They normally send out an email when it has been received.

As long as you have kept your proof of posting you could phone BT Billing 0330.1234.150 and they will update your account.

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Message 3 of 5

Re: 4g modem

The Royal Mail tracking site should also say if it was delivered and when.

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Message 4 of 5

Re: 4g modem

I didnt get a receipt - foolish I know

Just didnt think straight oh well

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Message 5 of 5

Re: 4g modem

It can take three to four weeks for accounts to be updated. 

 

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