50 Pounds Reward Card and Gamepass Ultimate

[gloriawillis58]

Just received an email to claim the £50 reward card and when I click on the link there is nothing there.  Apparently with this order I am meant to get Xbox Game Pass Ultimate included in it. Will the Gamepass Ultimate be a code ? New to BT as I am currently with KCOM,

[gg30340 · Accepted solution]

You will not be able to get the pass until your account goes live and your 14 day cooling off period has passed.

[Michael_D]

Hi @gloriawillis58 

Welcome to the community.

If you aren't seeing the option to claim the reward card after receiving the email, please get in touch with our Account & Billing guides who can chase this for you. 

With regards to the Xbox Game Pass Ultimate, you would need to wait until you've been connected for 14 days as @gg30340 mentioned, but if you still have nothing about it at that point, let us know and we can chase that for you.

Michael