Unfortunately, like many other people, I've also not received my reward card.
I've had a few emails from btcomms@info.bt.com - one on the 27th October 2025 which confirmed that I had started the reward claim, and then another on 14th November saying that the reward card will be 'with you soon'. Tracking the reward claim just takes me to the bt homepage and emails to purecard and bt have been unsuccessful as they say they can't seem me on the system, and there doesn't appear to be a way to restart the claim.
Any help with this would be appreciated! Thank you
