Hi All,
I just want to update you that this has now been brought to a positive resolution for me. I am extremely happy with the outcome and cannot fault the service that I have received after initially complaining.
I cannot go back onto the 700 minutes, but the person that dealt with this is going to give direct feedback to the phone advisor about everything. I am happy with everything, but moreso that he will be made aware of this. I just don't want anyone else to be misled or blatantly lied to by him again.
I also appreciate the fact that I received an email from the new CEO, not something which I expected at all, but am grateful for.
Time now to focus on things that are more important in my life.
Thank you to LM who personally dealt with this and also to to moderators that also picked it up.
