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£9.99 setup charge
I've been charged £9.99 for setup charges, I was advised on the phone that this would not be charged and would be refunded.
Can someone look into this please?
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Re: £9.99 setup charge
If you call BT 0800.800.150 and ask for billing they should be able to assist you.
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Re: £9.99 setup charge
Just an observation £9.99 sounds more like a delivery charge for equipment ( eg TV. Box) amount rather than a connection/activation fee for a service.
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Re: £9.99 setup charge
@jam2000 it'll probably be charged to your account and then a credit placed on the account. The credit may appear on a different bill though
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Re: £9.99 setup charge
It's not showing up on my predicted next bill.
I was told by the adviser I would not be charged this and yet they've charged me.
Are there any mods able to help please?
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Re: £9.99 setup charge
did you phone CS as suggested by @gg30340
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Re: £9.99 setup charge
It does not take a moderator to "fix" this. They usually only become involved when all other avenues have been tried and failed. If you call the Customer Services as I have already the should be able to resolve this for you.