Hi everyone,
I'm seeking advice and assistance regarding my 94 year old dad’s BT broadband contract. He lives in a small semi detached on his own and isn't technically savvy enough to compare broadband options. Unfortunately, he was persuaded to accept a BT broadband 500mg package with Halo, which is far more than he needs. He primarily uses an old tablet, to write the odd email or occasionally talk on messenger (twice a month at most).
Despite his limited usage, he was sold a high-speed package with additional features he doesn't use, such as Netflix. He recently realized the excessive cost, which is a significant portion of his disposable income. After spending an hour on the phone with BT, they only offered to reduce his annual bill by £200, which still leaves him paying for services he doesn't need such as Netflix.
I'm extremely concerned that he was taken advantage of and would like to ensure he gets a fair and appropriate broadband package. Additionally, I'm interested in exploring options for compensation for the excessive charges he's incurred due to being missold this package.
Could a moderator or someone with experience in this matter please advise on the best steps to take? Any help would be greatly appreciated.
Thank you!
