Account Details

[northshields]

Whenever I try to log into "My BT" I get this message

Sorry, we can’t get your account details at the moment

This is happening much more often, so what would cause it please?

[Leanne_T]

Morning @northshields 

Thanks for coming to the community. 

Are you logging into the My BT app or logging into your account online? 

Have you made any account changes since you last logged into your account? 

Thanks 🙂

Leanne.

[northshields]

Leanne,

Thank you very much for taking the trouble to respond.

The problem occurred when I tried to log in online, and I have not changed any details for several years.

However, today the web site seems to be showing all my details correctly, so I will leave things until or unless it happens again.

Many thanks for your help.

[Leanne_T]

Thanks so much for coming back and letting me know @northshields 

Glad this is all working again for you today, if this does happen again, please pop back and we will see what we can do to help. 

Have a lovely day 🙂

Leanne.