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Message 1 of 3

Account properties/email address

Apologies, I suspect this is the wrong board but I went with a best match.  

 

I am trying to change my username to my current email address. 

I can set the recovery address to this updated address no bother.

I can change my username to any other email address/domain I have. 

However, even after changing the recovery address back to another I own, I cannot set my login address to be my new email address.

I suspect the issue my be that <account>@<something>.email is not recognised as a valid address and the same validation isn't happening to a recovery address?  But that may be nonsense.

Anyone advise or help?

Thanks!

andy

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Message 2 of 3

Re: Account properties/email address

I have assumed that you are referring to your BTID when you say you want to change your username?

If that is correct see the following link

Can I change my BT ID security question and answer? | BT Help

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Message 3 of 3

Re: Account properties/email address

Thanks for the reply.  Appreciated.

 

However, the problem is that I can change the BT ID address to any other I own at  <domain A> easily but not to an address at <domain b>.  I can't save that change.   I can use an address at <domain B> as the recovery address without issue. 

any_username@xxxxxx.com is fine for the BT ID. 

any_username@xxxxxx.email is not accepted for the BT ID.

any_username@xxxxxx.email is fine for the recovery address.

 

Thanks.

andy

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