Account

[James801]

Hi, 

I've just accessed my credit file, it shows 2 old BT accounts.

When I called the BT helpline, I was told there was nothing on their system? (I have both account numbers and commencement dates) 

Desperately trying to update my credit file, however this a huge barrier trying to access someone who can point me in the right direction. 

Thanks

[Keith_Beddoe]

@James801 

Welcome to this user forum for BT Retail phone and broadband customers.

The first thing you need to do is raise a dispute with either Equifax,  Experian or  whoever the debt is with. You can do that at 

• Online at www.equifax.co.uk/ask
• Call 0800 014 2955
• Address – Equifax Ltd
  • Customer Service Centre
  • PO Box 10036
  • Leicester
  • LE3 4FS

or 

• Online at www.experian.co.uk
• Call 0344 481 8000
• Address - Experian Headquarters Talbot House
  • Talbot Street
  • Nottingham
  • N80 1TH

Or

• Online at www.transunion.co.uk
• Call 0330 024 7574
• Address - Consumer Services Team
  • TransUnion
  • PO Box 647
  • Unit 4
  • Hull
  • HU9 9QZ

They'll then liaise with BT for you.

[James801]

Thank you 👍 will try this.

Not disputing the accounts, just need to clarify and get them closed.