Activation Fees for new customers

[imjolly]

BT/EE/Plusnet to introduce activation fees from today for new customers according to ISP Review

The change means that, from later this morning, new customers of BT and EE will need to pay a £30 one-off activation fee, which drops to £20 for Plusnet customers. The lower price for Plusnet probably reflects their greater use of older and often re-branded BT/EE kit.

[Usband]

Does this apply migrating from bt to ee or plus net to bt or ee

[gg30340]

I will ask the moderators to clarify that and have them post the answer.

[Usband]

Okay

[shakey1981]

guess im moving away from the BT if and when full fibre is avalible

[gg30340]

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@shakey1981wrote:

guess im moving away from the BT if and when full fibre is avalible

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If you are already a BT Broadband customer you do not pay an activation fee for moving to a different broadband package, even if it is from FTTC to FFP.

[Usband]

Assume that bt to ee the activation fee doesn’t apply. Thanks for info

[Pascalev]

What if I already have the kit supplied by EE but want to change back to BT?

[Peter_W]

Hey there, @imjolly 

I've checked all of our guidance around this, and with migrations it specifically mentions the following exemptions:

• Elective Legacy EE to New EE migrations
• Elective Plusnet to EE migrations
• Forced migrations across all brands

This is alongside a few other more specific examples such as Home Essentials plans and certain promotional deals.

Based on these details, my understanding is that if a customer chooses to move from Plusnet to BT, the activation fee would still apply. 

If there are any further stipulations around this and things change though, I'll be sure to come back and update this thread.

Peter

[shakey1981]

so this wont apply if i have part fibre with BT then move to EE fttp