Activation Fees for new customers

[Peter_W]

@shakey1981 From what I see at my end, it would apply.

You would only be exempt here if you were on a legacy EE contract, which featured different provisioning and billing systems, or migrating from Plusnet. 

If you were staying with EE for the move to FTTC, this would count as a regrade so also therefore not receive the charge. 

Peter

[shakey1981]

awee ok fine when full fibre goes live here i will likely move to anther provider then that hasent adopted this yet

shame but what can you do 

[shakey1981]

Yes see @Peter_W reply to me only does not apply if you stay will With provder you are currently on within the bt group if you are on BT and move to EE the £30 charge will apply even tho they are all owned by BT as this counts as moving to a diffrent isp

i wish id moved to EE while im still on part fibre now

[FLC]

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@shakey1981wrote:

Yes see @Peter_W reply to me only does not apply if you stay will With provider you are currently on within the bt group if you are on BT and move to EE the £30 charge will apply even though they are all owned by BT as this counts as moving to a different isp

i wish id moved to EE while im still on part fibre now

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Just keep an eye on deals. It will only be a matter of time before BT Group ISPs start loudly proclaiming "No setup fees!" on "special" deals. It's all just marketing smoke & mirrors.

[gg30340]

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@FLCwrote:

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@shakey1981wrote:

Yes see @Peter_W reply to me only does not apply if you stay will With provider you are currently on within the bt group if you are on BT and move to EE the £30 charge will apply even though they are all owned by BT as this counts as moving to a different isp

i wish id moved to EE while im still on part fibre now

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Just keep an eye on deals. It will only be a matter of time before BT Group ISPs start loudly proclaiming "No setup fees!" on "special" deals. It's all just marketing smoke & mirrors.

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They won't start doing any of that until all the other ISPs start charging set up fees. There would be no point doing it prior to that if all it does is bring them back into line with the other ISPs which is where they were before charging fees. 

It is more likely that the other ISPs will start to charge set up fees now that BT are doing it.

[Pascalev]

Doesn't seem worth staying with EE - who would appear to be really struggling (intentionally or not) to serve home broadband only customers.

And since BT now consider me a new customer no point returning to BT when far cheaper deals for faster speed are out there.

After a lifetime as loyal BT customer.

[gg30340]

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@Pascalevwrote:

Doesn't seem worth staying with EE - who would appear to be really struggling (intentionally or not) to serve home broadband only customers.

And since BT now consider me a new customer no point returning to BT when far cheaper deals for faster speed are out there.

After a lifetime as loyal BT customer.

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If there are cheaper and faster deals there would have been no point in returning to BT even before they started charging set up fees, that is unless you prefer to pay more money for slower speeds to maintain your "lifetime loyalty" to BT.

[Pascalev]

Fair enough I guess.
I thought I was paying more money for more reliability, the speed isn't really an issue.
But time to move on

[Kimberlin]

Personally, I think it’s a really sad move by the BT Group to start charging activation fees for not only new customers, but to current BT Group customers seeking to switch between them. It smacks of utter desperation to suck more money out of customers and yet the BT Group are still offering Reward Card offerings of well over £100 depending on the package taken.

I genuinely don’t know what they’re playing at, it just alienates new customers and the bean counters who took the decision to implement these putrid setup charges will be fully aware of that. Perhaps it’s a result of people becoming used to switching and ultimately a loss of revenue previously taken from the people who finally woke up to being charged insane amounts of money each month who finally moved ISP for lower monthly bills, who knows. The whole thing just smacks of pulling in extra funding because they can.