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Message 1 of 2

Address is incorrect on later details check page

Hi,

I am trying to sign up for BT broadband. My address is of the form

5 Something Walk

Something Way

Town

AA10 0BB

When I enter my post code I am able to correctly select my address. However, when I get to the credit check page, where there is a personal details check, I get the following;

Installation & billing address

5 Something Way

Town

A10 0BB

My address is now incorrect and is missing the Something Walk. As this is the address used for the credit check, I think it should be correct.

Does anyone know what I can do to ensure the correct address is used for the credit check?

Many thanks

 

 

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Message 2 of 2

Re: Address is incorrect on later details check page

I wouldn't worry too much, if the order goes through and you have what you signed up to it's fine.
Once the service is running and you feel the info is wrong, an ORDI (Openreach Data Integrity) check can be raised, to manually correct any inaccuracies.

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