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Spectron
Aspiring Contributor

on ‎27-03-2023 7h13

689 Views
Message 1 of 2

Advice with contracts now my father has died

My 80 year old mum signed up for an 18 month contract autumn last year for BT Fibre & Phone, my dad (her husband) unexpectedly sadly passed away only a month later. She could only really afford the £55 a month because there were 2 pensions and they just stuck with what they knew. I am on benefits so I can't help her much as I only just get by myself. If I send in a death certificate as proof do BT allow contract come-outs due to that ? She is now about 5 months in to the contract and couldn't afford a buy out. I believe the contract is in her name. Thanks for any advice. 

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JohnC2
Moderator-Retired

on ‎27-03-2023 8h49

662 Views
Message 2 of 2

Re: Advice with contracts now my father has died

Hi @Spectron, sorry for the loss of your father and I can understand your mum's position.

Does she now get a Pension Credit as BT Home Essentials Broadband | Universal Credit Broadband maybe be more suitable if she is eligible. There are no contract charges for moving to these packages if the account holder is eligible. 

Thanks

John

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